- These terms
- Information about us and how to contact us
- Our contract with you
- Our products
- Your rights to make changes
- Our rights to make changes
- Providing the products
- Your rights to end the contract, refunds, and replacements
- How to end the contract with us
- Our responsibility for loss or damage suffered by you
- How we may use your personal information
- Other important terms
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.
1.3 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
2. Information about us and how to contact us
2.1 Who we are. 29 Fleet Street Limited, a company registered in England under 07343392 with the registered office of 29 Fleet Street, London, EC4Y 1AA.
2.2 How to contact us. You can contact us by telephoning 0207 353 5678 or emailing email@example.com. If you would like to leave feedback or make a complaint, please fill out our online form here.
2.3 Pharmacy Registration details. 29 Fleet Street Ltd pharmacy (GPhC reg. no 901069) is located at 29 Fleet Street, London, EC4Y 1AA.
The superintendent pharmacist is Carol Abdulezer (GPhC reg. no. 2036273)
The registration status of the superintendent pharmacist and the pharmacy can be found here.
The owner and medical prescriber of the pharmacy is Dr Richard Dawood (GMC reg. no 2441285) registered in the UK.
Dr Dawood’s registration details can be found HERE.
2.4 How we may contact you. If we have to contact you, we will do so by telephone or your email address.
3. Our contract with you
3.1 How we will accept your order. For some products, you may be required to complete a questionnaire during the online checkout process and our medical team will review your responses to the questionnaire before your order can be accepted. Our acceptance of your order will take place when we email you to accept it or when we confirm your products have been dispatched, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will refund you for the product. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because you have ordered too many medicines, your medical history or current prescriptions, because we do not have confidence that you are who you say you are, because we have identified an error in the price or description of the product, changes in relevant laws or regulations or because we are unable to meet a delivery deadline you have specified. We usually process refunds within one week, but it may take up to 14 days for any funds to reach your account depending on the method of payment you used.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us.
3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
3.5 Age & Health Restrictions. You may only purchase our products online if you are aged 18 or over. Prior to the purchase of medicines, a health questionnaire may require completion by you.
4. Our products
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only and we may use different brands for generic products from time to time. In addition, although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
5. Your rights to make changes
If you wish to make a change to the product you have ordered, please contact us before the product is dispatched. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract if the products have not already been dispatched (see clause 8 – Your rights to end the contract).
6. Our rights to make changes
6.1 Minor changes to the products. We may change the product:
a) to reflect changes in relevant laws and regulatory requirements and particularly those with regard to healthcare; and
b) to implement minor technical adjustments and improvements, providing such changes will not affect your use of the product as intended.
6.2 Price Errors. We take all reasonable care to ensure that the price of the product advised to you is correct. However, it is always possible that, despite our best efforts, some products may be incorrectly priced from time to time. If the product’s correct price at your order date is higher than the price quoted to you, we will contact you for your instructions before we accept your order.
7. Providing the products
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you and how they are shipped. We aim to dispatch all products no later than the second working day after your order has been placed but please allow up to one week for dispatch. If you require the products urgently within 1-2 working days of placing your order, please speak to our team before placing your order to ensure we can accommodate your request.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control and we are aware of it and we consider that you would be unlikely to be aware of it then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but which have not been dispatched.
7.4 Collection by you. If you wish to collect the products from our premises, you can collect them from us any time during 9am-5pm, Monday – Friday (excluding public holidays).
7.5 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, sizing. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract and refund you. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
8. Your rights to end the contract, refunds, and replacements
8.1 You can end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with what you have bought, how we are performing and when you decide to end the contract:
a) If what you have bought is faulty, incomplete or misdescribed you may have a legal right to end the contract (or to have the product repaired or replaced or to receive a full or partial refund);
b) If you want to end the contract because of something we have done or have told you we are going to do and the products have not already been dispatched to you, see clause 2;
8.2 Ending the contract because of us. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
a) we have told you about an upcoming change to the product or these terms which you do not agree to;
b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
d) we have suspended supply of the products for technical or regulatory reasons, or
e) you have a legal right to end the contract because of something we have done wrong, for example, because we have dispatched the products unreasonably late.
8.3 No right to refunds where we are not at fault. Other than as set out at 8.1 and 8.2, you may not end the contract or be refunded for items already dispatched. All our products are pharmaceutical products or combined with medical products and therefore returns will not be accepted for health and safety reasons.
8.4 Cancellations. Cancellations are only valid if they are acknowledged by us before we dispatch your products. If you change your mind about the products you have ordered, please contact our team at the earliest opportunity as sometimes we may dispatch products on the same day as receiving your order.
9. How to end the contract with us
9.1 Tell us you want to end the contract. To end the contract with us prior to dispatch of your goods, please let us know by calling us on 0207 353 5678 or emailing us at firstname.lastname@example.org. Please provide your name, home address, details of the order, your phone number and email address.
9.2 Returning products after ending the contract. If the products are received faulty, misdescribed or incomplete, please contact us so we can advise you on the returns process and/or issue you with any replacement products. For refunds, you must return the goods to us.
9.3 When we will pay the costs of return. We will pay the costs of return if the products are faulty or misdescribed.
9.4 How we will refund you. For refunds due under clause 8.2, we will refund you the price you paid for the products including delivery costs, by the method you used for payment.
9.5 When your refund will be made. We will make any refunds due to you as soon as possible and usually no later than one week, but it may take up to 14 days for any funds to reach your account depending on the method of payment you used.
10. Our responsibility for loss or damage suffered by you
10.1 Responsibility for use of products. We supply the products for domestic use and for the buyer’s private use only. You agree not to use products for any commercial, business or re-sale purpose, and we shall have no liability to you for any loss of profit, loss of business (opportunity), business interruption or additional costs if you use products otherwise than in accordance with these terms.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you (subject to our rights to make changes as set out within these terms); of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and; and for defective products under the Consumer Protection Act 1987.
11. How we may use your personal information
11.1 How we may use your personal information. We will only use your personal information as set out at https://fleetstreetclinic.com/privacy-and-cookies/
12. Other important terms
12.1 Nobody else has any rights under this. This contract is between you and us. No other person shall have any rights to enforce any of its terms
12.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Where feasible, any unlawful clauses shall be modified to the minimum extent necessary before being subject to deletion.
12.3 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Last updated: March 2022