At Fleet Street Clinic, we understand that plans can change and that you may occasionally need to cancel or reschedule an appointment.
We kindly ask patients to provide as much notice as possible when making changes to their bookings. This allows us to offer appointments to other patients and helps us maintain an efficient and accessible service.
Cancelling or Rescheduling an Appointment
If you need to cancel or reschedule an appointment, please contact us as soon as possible.
We request more than 48 hours’ notice to avoid cancellation charges.
You can cancel or amend your appointment by:
- Using the cancellation or rescheduling link in your appointment confirmation email, where available.
- Calling us on 020 7353 5678.
- Emailing info@fleetstreetclinic.com.
The notice period is calculated from the scheduled start time of your appointment and includes weekends and bank holidays.
For cancellations by email, the time your email is received will be used to determine the notice provided.
Cancellation Fees
The following cancellation charges apply depending on the amount of notice provided:
| Notice Provided | Cancellation Fee |
|---|---|
| More than 48 hours | No charge |
| Between 24 and 48 hours (inclusive) | 50% of the appointment fee |
| Less than 24 hours | 100% of the appointment fee |
| Missed appointment (no-show) | 100% of the appointment fee |
These charges also apply to appointments rescheduled at short notice, unless otherwise agreed.
Cancellation charges are intended to compensate the clinic for reserved clinical time, staffing and other costs associated with appointments that cannot reasonably be filled at short notice.
Any charge applied will be assessed fairly and proportionately, taking into account the clinic’s actual losses, costs saved and whether the appointment slot can be offered to another patient.
We will consider exceptional circumstances when determining whether a cancellation charge should apply.
Missed Appointments (No-Shows)
If you do not attend your scheduled appointment and have not notified us in advance, a missed appointment charge of up to 100% of the appointment fee may apply, subject to the considerations outlined in the Cancellation Fees section.
We encourage patients to notify us as soon as possible if they become aware that they will be unable to attend, even if the appointment time has already passed.
Late Arrivals
We ask all patients to arrive on time for their appointments.
If you arrive late, we will make reasonable efforts to accommodate you. However, depending on the clinician’s availability and the nature of your appointment, we may need to shorten or reschedule your consultation.
If your appointment cannot proceed because of a late arrival, it may be treated as a missed appointment, and the applicable cancellation charge may apply, subject to the circumstances.
Exceptional Circumstances
We recognise that some cancellations are unavoidable.
If you are unable to attend because of sudden illness, a medical emergency, bereavement, severe travel disruption or another unexpected event beyond your reasonable control, please contact us as soon as possible.
We will review such circumstances individually and may waive or reduce any applicable cancellation charge.
Patient safety and wellbeing remain our priorities, and patients should not attend the clinic when doing so would pose an avoidable health risk.
Medical Examinations and Special Requirements
Some appointments, including comprehensive medical examinations, diagnostic procedures and services involving third-party providers, may require additional preparation or resources.
Where specific cancellation conditions apply, these will be communicated to you before your booking is confirmed.
For Executive and Executive+ medical examinations that include cervical screening, patients who need to postpone their appointment because they are menstruating may reschedule without a cancellation charge.
If you are unsure whether you can proceed with a scheduled examination or procedure, please contact us for advice before attending.
Appointments Cancelled by Fleet Street Clinic
In exceptional circumstances, we may need to cancel or reschedule an appointment because of clinician unavailability, equipment issues or other unforeseen operational circumstances.
If this happens, we will contact you as soon as reasonably possible and offer an alternative appointment.
If we are unable to agree on a suitable alternative, any payment made for services not provided will be refunded in full.
No cancellation fee will be charged when Fleet Street Clinic cancels your appointment.
Payments and Refunds
Where payment has been made in advance:
- More than 48 hours’ notice: A full refund of the appointment fee will be provided.
- Between 24 and 48 hours’ notice: A cancellation charge of up to 50% of the appointment fee may be deducted from the refund.
- Less than 24 hours’ notice: A cancellation charge of up to 100% of the appointment fee may apply.
- Missed appointments: A charge of up to 100% of the appointment fee may apply.
All cancellation charges are subject to the fairness and proportionality considerations outlined in the Cancellation Fees section.
Any remaining balance will be refunded to the original payment method wherever possible.
Where no advance payment has been made, we may contact you regarding any applicable cancellation charge.
Approved refunds will normally be processed within 14 days, although the time taken for funds to appear in your account may depend on your payment provider.
Cancellation charges will not be applied more than once for the same loss.
Corporate and Third-Party Bookings
Appointments arranged by an employer, insurer or another organisation may be subject to separately agreed contractual terms.
Where such arrangements apply, the relevant cancellation conditions will be communicated to the organisation or person responsible for the booking.
Scope of This Policy
This policy applies to clinical appointments and healthcare services provided by Fleet Street Clinic, unless different terms have been expressly agreed or communicated before booking.
Purchases of products through our online shop are governed by our separate Shop Terms and Conditions.
Nothing in this policy affects your statutory rights.
Contact Us
If you have any questions about your booking, wish to request a cancellation or would like to discuss a cancellation charge, please contact our reception team.
Fleet Street Clinic
29 Fleet Street
London EC4Y 1AA
Telephone: 020 7353 5678
Email: info@fleetstreetclinic.com
We are always happy to help and will aim to handle cancellation requests fairly and reasonably.
Last updated: 13 November 2026